Returns Policy

1. All Sales Are Final

Due to the nature of digital products, all purchases of Online Love Locks are non-refundable once an order has been placed and the love lock has been created.

2. Exceptions for Refunds

Refunds may be considered in the following situations:

• Duplicate Orders – If a customer accidentally places multiple orders for the same love lock, we will refund the duplicate purchase.
• Technical Issues – If there is a system error that prevents the love lock from being created or delivered as intended.
• Unauthorized Transactions – If a purchase was made fraudulently, we will investigate and issue a refund if necessary.

3. Modifications After Purchase

If a customer makes a mistake (e.g., misspelled names or messages), we may allow limited edits within a short timeframe after purchase. However, changes after the love lock has been sent may not be possible.

4. Contact for Support

If you believe you qualify for a refund, please contact our support team at orders@onlinelovelocks.com within 7 days of purchase, providing your order details and reason for the request.